Warranty

At Uneek Metalcraft, we back every purchase with a comprehensive Australian metal product warranty, giving you long-term confidence in every item you buy. Furthermore, we craft all our products from locally sourced materials using the latest technologies and best manufacturing practices, designing each one for durability, performance and long-term reliability. As a result, our standard 12-month warranty covers all products and workmanship from the date of purchase. To explore our full product range, visit our online shop or return to the home page.

 

Our Australian Metal Product Warranty Coverage

We offer two levels of warranty cover to suit different products and circumstances:

  • Standard Warranty (12 Months): All products and workmanship carry a 12-month warranty from the date of purchase. This covers defects in materials and manufacturing. In addition, both the product and the labour involved in its manufacture fall within this cover.
  • Extended Warranty (Up to 10 Years): For select products and circumstances, we extend our warranty cover to up to 10 years. Terms and conditions apply; see below for full details.

 

What Our Warranty Covers

Our warranty covers the following:

  • Manufacturing defects in materials and workmanship
  • Structural integrity and durability failures in our metal products
  • Surface and finishing defects that result from faulty manufacturing processes

Moreover, if you are unsure whether your issue falls within warranty scope, contact our team, we assess every claim on its merits and work to find the best outcome.

 

What Our Warranty Does Not Cover

However, certain situations fall outside the scope of our warranty. Specifically, we do not cover:

  • General wear and tear from normal use
  • Damage from improper installation, misuse, negligence or lack of maintenance
  • Exposure to extreme environmental conditions, chemicals or post-purchase modifications
  • Accidental or intentional damage, vandalism or unauthorised repairs

Therefore, we strongly recommend following our installation guides and maintenance advice to keep your products in top condition and your warranty valid. The Australian Consumer Law equally provides statutory guarantees on top of our product warranty, your consumer rights always apply.

 

Warranty Claim Process

Experiencing an issue? Follow these three steps to lodge your claim quickly and efficiently:

  1. Contact Us: Email info@uneekmetalcraft.com.au with your proof of purchase, product details and a description of the issue. Consequently, our team can begin assessing your claim right away.
  2. Assessment: Your claim goes to our team for review, and we may request additional information or arrange an inspection. In particular, clear photos of the issue speed up this process considerably.
  3. Resolution: Once we approve your claim, repair, replacement or an appropriate solution follows at our discretion. Approved claims are our priority and we aim to resolve each one promptly.

 

Terms & Conditions for Extended Warranty

Extended warranties apply only to specific products and circumstances. Additionally, you must provide proof of purchase and demonstrate compliance with our recommended maintenance guidelines to qualify. Uneek Metalcraft determines warranty eligibility and the appropriate resolution in all cases. Furthermore, we reserve the right to update these terms, always refer to the warranty documentation supplied with your product for the definitive conditions.

 

Get in Touch

For warranty claims, product enquiries or further assistance, contact our team using the details below:

At Uneek Metalcraft, we stand by every product we make and dedicate ourselves to your complete satisfaction. Thank you for choosing Australian-made quality and innovation, browse our full range of Australian-made metal products or get in touch with our Sydney team today.